Policies & Notices

R.M. Palmer Company, LLC is a leader in seasonal chocolate novelties. Established in 1948, R.M. Palmer Company, LLC has been committed to providing a safe, quality product to our customers.  We achieve this by maintaining a Food Safety Management Plan based on a HACCP Codex methodology, and SQF System Certification which is independently audited by an international auditing agency.

Our senior management staff is involved in all phases of production, safety and quality. They understand the food safety and quality values and the SQF code, and are committed to implementing, maintaining, and continually improving our SQF system and policies. They are involved in developing new product designs as well as new manufacturing methods. We have established a Food Safety and Quality Development Team and have provided them with necessary training, resources and support to enable them to comply with customer and regulatory requirements.  The Food Safety Team is also responsible for establishing food safety objectives, and reviewing these objectives periodically to ensure that they are being met.  They will also review the SQF system annually to measure the effectiveness of the system. Our entire team will lead the way and is committed to food safety, food quality, employee safety and continuous improvement. The team will ensure that established food safety practices and all applicable requirements of the SQF System are adopted and maintained.  This commitment will give our company the ability to be a leader in the industry while enjoying success for many years in the future.

If you have questions about our quality management policy, please contact us.

Under the California Transparency in Supply Chains act of 2010 (California Civil Code §1714.43), large manufacturers and retailers that do business in the state of California are required to disclose their efforts to eradicate slavery and human trafficking from their direct supply chains. This disclosure is being made to comply with California law and to inform our consumers of what we are doing to eliminate slavery and other forms of forced labor, child labor and human trafficking from our supply chain.

RM Palmer Company, LLC is committed to observing high ethical standards in the conduct of its business. Our standards regarding human rights, forced labor and child labor are articulated in our Business Code of Conduct. Standards and procedures for reporting wrongful acts or suspected wrongful acts in violation of the Code of Conduct are communicated to all employees.

It is the policy of R.M. Palmer Company, LLC to conduct our business in accordance with applicable laws, rules and regulations with a strong commitment to the highest standards of ethics. The company strongly condemns forced labor, slavery and child labor and fully supports the California Transparency in Supply Chain Act. R.M. Palmer Company, LLC relationships with suppliers are based on lawful, efficient and fair practices. Our suppliers must self-certify their compliance by signing Palmer’s Continuing Food and Packaging Guarantee, and must designate management staff to monitor their factories, production facilities and compliance with the Continuing Food and Package Guarantee. R.M. Palmer Company, LLC sources its raw materials from reputable companies who have internal standards requiring all employment practices are compliant with applicable laws including those that prohibit slavery and human trafficking.

All RM Palmer employees and managers with responsibility for supply chain are required to receive training in how to identify and respond to suspected forced labor or child labor. Any employee or supply chain supplier of RM Palmer that fail to comply with company policies on forced labor and child labor are subject to disciplinary action.

If you have questions about how we administer the California Transparency in Supply Chains Act, please contact us.

R.M. Palmer Company, LLC has created the following Privacy and Security Policy to let you know what information we collect, why we collect it, and to whom it may be disclosed. We acknowledge and respect your personal privacy.

This Privacy and Security Policy also addresses our data security practices and the options you have to access and control personally identifiable and non-personally identifiable information.

We may periodically make changes to this Privacy and Security Policy. This policy was last updated on February 15, 2013. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

This Privacy and Security Policy supersedes any and all previous versions.

Entering this website constitutes your acceptance and agreement to all terms contained in this Privacy and Security Policy. If you do not agree with the terms set forth in this Privacy and Security Policy, please do not enter the website.

If you have questions about our privacy policy, please contact us.

Data Collection

When you register on rmpalmer.com, we will collect the following required information: email address, first and last name; mailing address; product information; comments; and other supplemental information from third parties.

Personally Identifiable Information

The term “personally identifiable information” means information that you voluntarily provide to us and which personally identifies you, such as your name, phone number, physical address, and any other data or information that would allow someone to personally identify you.

You may also choose not to provide personally identifiable information at the point of collection; however, you will not be able to participate in exclusive programs such as Palmer Perks if you choose to do so.

In some areas of the website, you may have the ability to post or publish personally identifiable information. You should take care to avoid posting or publishing personally identifiable information.

Non-Personally Identifiable Information

The term “non-personally identifiable information” means information that you voluntarily provide to us or which we collect electronically, but which does not personally identify you.

To register for a Palmer Perks account, we require you to supply us with your email address. Your email address does not personally identify you, but is a means for us to contact you.

You may also choose not to provide us with your email address; however, you will not be able to participate in the Palmer Perks loyalty program.

Whenever you visit the website, non-personally identifiable information, such as navigational and clickstream data, is automatically collected.

As you browse, we may install cookies (tiny text files stored on your computer, which record your preferences) in your browser. Cookies cannot harm your computer and they do not contain any personally identifiable information. You must accept cookies to shop through our website.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but the website may not work correctly or at all if you set your browser not to accept cookies.

Why We Collect Information

Personally Identifiable Information

We collect personally identifiable information in order to supply you with the products or services you request, process payment, perform internal analytics, communicate with you and comply with any legal requirements.

Non-Personally Identifiable Information

We collect non-personally identifiable information in order to operate, develop and improve our website, its functionality and our products, services and performance.

We collect non-personally identifiable information in order to provide you with personalized recommendations for products advertised on or sold through this website or through our retail partners.

Non-personally identifiable information is collected in the aggregate to determine the total number of users of the website, prepare utilization reports, diagnose and correct compatibility problems or other problems with the website, and perform statistical analyses to enable us to build a higher quality, more useful online service, among other things.

We also collect non-personally identifiable information to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various aspects of the website. This information helps us learn things like user preferences, popular search categories, click-through rates, what kinds of offers users like to see and in general, and how to improve the functionality and relevancy of the website in general.

Disclosure of Information

Personally Identifiable Information

We do not sell or rent personally identifiable information to third parties.

We may disclose personally identifiable information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of our website.

We may disclose personally identifiable information to trusted third parties whom we engage to process your personally identifiable information for us. We may disclose personally identifiable information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public.

We may disclose personally identifiable information with other companies and organizations for fraud and credit risk purposes.

We will use commercially reasonable efforts to make you aware of the disclosure of your personally identifiable information contrary to the terms set forth in this Privacy and Security Policy – if, for example, we discover a security breach.

Non-Personally Identifiable Information

We do not sell or rent non-personally identifiable information to third parties.

We may disclose non-personally identifiable information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of our website.

We may disclose non-personally identifiable information to trusted third parties whom we have engaged to process non-personally identifiable information for us.

We may disclose non-personally identifiable information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders or legal process served on us, or (2) to protect and defend our property or other rights, the users of the website or the public.

We may disclose non-personally identifiable information to our affiliates and third parties in order to provide you with personalized recommendations for products advertised on or sold through the website or our retail partners.

Third-Party Advertising

We may engage third-party advertising companies to advertise products or services to you online. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the website or on a third-party’s website.

Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personally identifiable information.

If you would like more information about this practice and your choices, including how to opt-out, please email sales@rmpalmer.com.

Also, if you would like to opt out of using cookies for interest-based advertising purposes, please email sales@rmpalmer.com.

Protection of Information We Collect

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form.

We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.

While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved.

Our servers use Secure Sockets Layer (SSL) and encryption technology that works with all modern browsers, with the objective that only we can read a customer’s personally identifiable information.

We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personally identifiable information.

Security Measures

R.M. Palmer Company, LLC treats data as an asset that must be highly protected. We use security measures to protect your personal information against unauthorized access and disclosure. However, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Children

R.M. Palmer Company, LLC is sensitive to the need to protect the privacy of children who use the Internet. R.M. Palmer Company, LLC does not knowingly collect or solicit personally identifiable information from or about children under the age of eighteen (18) consistent with and exceeding the requirements of the Children’s Online Privacy Protection Act (COPPA).

If we discover or are otherwise notified that we have received any such information from a child in violation of this policy, we will delete that information. If you are under the age of eighteen (18), please do not attempt to provide any personally identifiable information on our website.

If you believe that R.M. Palmer Company, LLC has any information from or about a child under the age of thirteen (13), please contact us immediately by sending an email to sales@rmpalmer.com and we will take appropriate steps to remove such information from our files.

Please review the privacy policy of other websites you or your children elect to link to through R.M. Palmer Company, LLC for the children’s privacy policy of those websites. R.M. Palmer Company, LLC is not responsible for the privacy policy or other content of any other website, including websites that are co-branded.

Length of Time We Keep Information

We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance, for taxation or insurance purposes, or in case orders may give rise to claims).

We may alter this practice according to changing requirements. For example, we may delete some data, if needed, to free up storage space. We may keep other data for longer periods if the law requires it.

In addition, information posted in a public forum could stay in the public domain indefinitely.

Third-Party Websites

The website may contain links to third-party websites.

We are not responsible for the privacy practices or the content of such websites even if you access those websites using links from our website. Your use of these third-party websites is entirely at your own risk and we recommend that you check the privacy and security policy of each website you visit.

Clicking on a third-party link will essentially take you to a third-party’s website.

We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third-party website.

Email Communications

From time to time, we may send electronic mail messages to your email account.

Notice of Privacy Rights to California Residents

California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, we provide you with the categories of personally identifiable information that we collect through this website and the categories of third-party persons or entities with whom such personally identifiable information may be shared for direct marketing purposes at your request.

California law requires us to inform you, at your request:

1. The categories of personally identifiable information we collect and what third parties we share that information with;
2. The names and addresses of those third parties; and
3. Examples of the products marketed by those companies.

The Act further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or standard mail to the address found below.

When contacting us, please indicate your name, address, email address and what personally identifiable information you do not want us to share with third parties. The request should be sent to the attention of our legal department, and labeled “California Customer Choice Notice.” Please allow thirty (30) days for a response. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.

General

We may amend this Privacy Policy at any time by posting the new Privacy Policy on RMPalmer.com. R.M. Palmer Company, LLC reserves the right to change this Privacy Policy at any time without notice to you. Consequently, you should review this Privacy Policy for changes each time you visit the website.

This policy was last updated on February 15, 2013.

Contact Us

In order to assist you with any matters relating to this Privacy Policy, please contact us at:

R.M. Palmer Company, LLC
PO Box 1723
Reading, PA 19603
610-372-8971
sales@rmpalmer.com